These Terms and Conditions set out the basis on which our man and van Harrow services are provided to customers in the UK. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the service clear, fair, and efficient for both parties. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” refer to the customer, hirer, or any person acting on behalf of the customer.

Our Man And A Van Harrow service may include collection, delivery, loading, unloading, lifting, transport, and related support for household, office, or miscellaneous items. The exact scope of work will depend on the quotation and the information you provide before the booking is confirmed. It is your responsibility to ensure that all details supplied are accurate, including item sizes, access conditions, parking restrictions, and any special requirements. Where information changes after booking, we may need to revise the quotation, timing, or vehicle allocation.

These terms apply alongside any written quotation, booking confirmation, or service agreement issued by us. If there is any conflict between these Terms and Conditions and a specific written agreement, the written agreement will prevail to the extent of that conflict. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking unless otherwise stated. Continued use of the service after an update does not create a new agreement unless a new booking is made.

Booking Process The booking process begins when you request a quotation and provide the relevant details for your move or transport job. A quote is usually based on the number of items, estimated load size, travel distance, access limitations, and the time required. Any quote is an estimate unless we have expressly agreed a fixed price in writing. The final price may change if the scope of work differs from the original description or if there are unexpected delays, extra labour needs, or additional stops requested on the day.

To secure a booking, we may require confirmation by message, email, online form, or oral acceptance followed by written confirmation. A booking is only regarded as accepted once we have confirmed availability and terms. You must check the booking details carefully and inform us promptly if anything is incorrect. This includes dates, times, addresses, vehicle access, floor levels, item inventory, and any handling concerns such as fragile, heavy, or awkward items. A correct booking helps us allocate the right vehicle and staff for your man with a van Harrow job.

You are responsible for ensuring that someone authorised is present at collection and delivery points, unless we have agreed otherwise. If keys, access codes, permits, or site approvals are required, you must provide these in advance. Failure to provide accurate access information may lead to waiting charges, cancellation fees, or inability to complete the service. We reserve the right to refuse to transport items where doing so would be unsafe, unlawful, or outside the agreed scope of work.

Payments Unless stated otherwise, payment is due in full on completion of the job, immediately on delivery, or in accordance with the invoice terms we provide. We may request a deposit, prepayment, or card authorisation to secure certain bookings, especially for larger jobs, weekend work, or high-demand periods. Any deposit paid may be non-refundable where the cancellation conditions set out below apply. If an invoice is issued, payment must be made by the due date shown on that invoice.

We accept the payment methods agreed at the time of booking. If payment is made by bank transfer, it must clear in full before any goods are released or before the job is treated as completed, unless we agree otherwise. If payment is overdue, we may charge reasonable recovery costs and interest where permitted by law. You agree that all prices may be subject to VAT or other taxes where applicable, and that any such charges will be shown separately if required.

Where the service involves additional time, extra labour, congestion, parking costs, tolls, waiting, storage, or disposal charges, these may be added to the final invoice if they were not already included in the quote. Additional work requested on the day must be paid for, even if it was not part of the original estimate. We may withhold delivery, pause the service, or decline to continue if payment is refused, delayed, or disputed without valid reason. This is a standard condition for a reliable man and van service Harrow and similar local transport work.

Cancellations and Amendments You may cancel or amend a booking by giving notice as early as possible. Cancellations made well in advance may not incur a charge, but where a deposit has been paid or planning has already begun, we may retain all or part of that deposit to cover administration, reserved time, and lost work opportunities. If a booking is cancelled shortly before the scheduled start time, a cancellation fee may apply. The exact amount will depend on the timing of the cancellation and any costs already incurred.

If you need to reschedule, we will try to accommodate a new date subject to availability. However, rescheduling does not automatically remove any charges already due under the original booking, especially where vehicles, staff, or third-party services had already been reserved. We may also cancel or refuse a booking where circumstances make performance impossible or unsafe, including severe weather, traffic disruption, vehicle breakdown, staff illness, or inaccurate information supplied by you. If we cancel for reasons within our control, any prepayment for unperformed work will normally be refunded.

You acknowledge that a move or transport service often requires time-sensitive coordination. For that reason, repeated amendments, late changes, or failure to be ready at the agreed time may result in additional charges or cancellation. If you delay the service, request a later start, or require the team to wait beyond a reasonable period, waiting time may be charged at the applicable rate. We aim to be flexible, but our Man And A Van Harrow operations are scheduled to balance availability, labour, and travel commitments.

Liability and Customer Responsibilities We will take reasonable care when handling your goods, but our liability is limited to losses caused by our negligence or breach of contract, subject to the exclusions and limits set out in these terms. We are not responsible for loss or damage caused by matters outside our control, including pre-existing defects, poor packing, unsuitable boxes, hidden weaknesses in furniture, or instructions given by you that are incomplete or inaccurate. You should ensure that fragile items are properly protected before collection unless packing has been separately agreed.

We are not liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, emotional distress, or inconvenience, except where such exclusion is not permitted by law. Our liability for damage to goods is limited to the reasonable repair or replacement value of the affected item, taking account of age, condition, and depreciation, and may be further limited by any specific insurance arrangements or declared value agreed in advance. If you wish to rely on special value items, you must tell us before booking.

You remain responsible for securing and removing cash, jewellery, documents, data devices, sentimental items, and other high-value possessions unless we have expressly agreed to carry them. You must also ensure that the goods are lawful to transport and that no prohibited or dangerous items are included. We may inspect items where necessary to comply with legal or safety obligations. If you instruct us to move items that are overweight, unstable, contaminated, or likely to damage property, we may refuse without liability.

Waste Regulations and Disposal Where the service includes removal of unwanted items, waste, or clearances, you are responsible for ensuring that the disposal request is lawful and accurate. We operate in accordance with UK waste regulations and will not knowingly transport or dispose of waste in a way that breaches environmental laws, licensing rules, or duty of care requirements. You must tell us what type of waste is involved, including whether it contains electrical items, mattresses, paint, chemicals, rubble, garden waste, or mixed household waste.

We may refuse any item that is classified as hazardous, restricted, or unsuitable for the service. This includes asbestos, gas cylinders, clinical waste, solvents, oils, chemicals, needles, contaminated materials, and anything requiring specialist treatment unless previously agreed and legally permitted. If you misdescribe waste, conceal hazardous material, or fail to disclose relevant information, you may be liable for all resulting costs, penalties, disposal fees, clean-up expenses, and claims arising from the breach. We may also report unlawful disposal concerns where required by law.

Where waste removal is included in a booking, we may charge based on volume, weight, access, labour, and disposal destination. Any applicable landfill, recycling, or transfer station fees may be passed on to you if not already included in the quote. You confirm that you have the right to authorise the removal of the waste and that any items handed over for disposal are not subject to ownership disputes or third-party rights. For clarity, Man And A Van Harrow waste services are provided only within the limits of applicable law and safe operating practice.

Delays, Access, and Site Conditions We will aim to arrive within the agreed time window, but all times are estimated unless expressly guaranteed in writing. Delays may occur because of traffic, weather, road closures, loading difficulties, or earlier jobs overrunning. We are not liable for reasonable delays caused by events outside our control. If you require a strict time slot for building access, parking permits, or collection windows, you should make that clear during booking so we can assess whether it is achievable.

You must provide safe, legal, and reasonable access to the property and any loading or unloading area. If there are stairs, long carries, lifts, narrow entrances, restricted parking, or other difficulties, you must notify us in advance. Additional charges may apply if the access conditions are materially worse than described. If our team cannot safely complete the job because of access problems, congestion, unsafe conditions, or the absence of required permissions, we may leave the site and charge for attendance and time incurred.

If parking is not available close to the premises and no permit has been provided, you may be responsible for waiting time, parking penalties, or extra labour caused by the distance from vehicle to property, to the extent permitted by law and where the issue arose from your failure to provide correct information. We reserve the right to pause work if conditions appear unsafe for the team, your goods, or third parties. In such cases, the service may be rescheduled or terminated without fault on our part.

Insurance and Claims We may hold appropriate business insurance, but you should not assume that every item is covered to full replacement value. Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. You should retain packaging, damaged goods, and any relevant evidence so that we can investigate. Claims made without timely notice or supporting information may be reduced or rejected where lawful.

If damage is alleged, you must allow us a reasonable opportunity to inspect the item, review photographs, and consider whether repair, replacement, or compensation is appropriate. We are not responsible for damage to items that were already faulty, poorly assembled, inadequately packed, or inherently fragile. Our liability will not exceed the amount we would reasonably expect to pay under the booking, unless a higher limit has been agreed in writing and any necessary additional premium or fee has been paid.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. These terms are intended to sit fairly within the legal framework for transport and moving services. If any clause is found unenforceable, the remaining clauses will continue to apply. That approach helps maintain clarity for any man with van Harrow booking handled under these conditions.

General Provisions and Governing Law No waiver by us of any breach or delay will operate as a waiver of any later breach or delay. You may not assign your rights or obligations under these terms without our consent, but we may assign or subcontract part or all of the service where necessary to perform the booking. Any notices or written communications relating to a booking should be made in a clear and timely way through the agreed communication method.

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or relating to a booking, quotation, payment, cancellation, or service performance will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are a consumer, your statutory rights are not affected by any part of these terms. If you are a business customer, you confirm that you have authority to enter into the booking and accept these terms on behalf of your organisation.

By confirming a booking with our Man And A Van Harrow service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a practical and lawful framework for moving, transport, and related removal services in the UK. Our aim is to deliver a transparent service with clear responsibilities, fair charging, safe handling, and compliance with applicable regulations. If any part of the booking information is inaccurate or incomplete, we may rely on these terms to adjust the service accordingly.