Terms and Conditions

Man and a Van Harrow Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Harrow provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business that books or uses our services.

Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by us.

Goods means the items, belongings, furniture, and property that we are requested to move, transport, handle, or store.

Vehicle means any van or other vehicle used by us to provide the services.

Service Area means Harrow and surrounding areas where we commonly operate, as well as other locations in the United Kingdom as agreed at the time of booking.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our typical services include loading, transport, unloading and, where agreed in advance, packing or unpacking. The exact scope of services for each booking will be agreed with you at the time of booking and confirmed in writing where possible.

We reserve the right to refuse to move or handle items that are unsafe, illegal, excessively heavy, or otherwise unsuitable for transport in our vehicles. This includes, but is not limited to, hazardous materials, flammable substances, perishable goods, live animals, and items that may pose a risk to health and safety.

3. Booking Process

3.1 Booking Request

You may request a booking by providing us with details of the required services, including collection and delivery addresses, access details, dates and times, the approximate volume or list of goods, and any special requirements. Quotations are based on the information you provide, and it is your responsibility to ensure this information is accurate and complete.

3.2 Quotation and Acceptance

Any quote we provide is an estimate based on the information supplied by you. We may adjust the price if the actual work differs materially from what was described at the time of quotation, including but not limited to increased distance, additional items, poor access, waiting times, or the need for extra staff or vehicles. A booking is only confirmed when we have accepted your request and you have accepted the applicable charges.

3.3 Changes to Bookings

If you wish to change your booking, including the date, time, addresses, or the scope of services, you must notify us as soon as possible. All changes are subject to availability and may result in an adjustment to the price. We are under no obligation to accommodate changes requested at short notice but will make reasonable efforts to do so.

4. Access and Parking

It is your responsibility to ensure that we have suitable access to the collection and delivery addresses, including clear routes, parking rights and any required permits. You must arrange any necessary parking permissions, permits or suspensions in advance with the relevant authority. Any fines or penalties incurred due to your failure to arrange adequate parking or access will be charged to you in full.

If access is restricted, unsafe or not as described at the time of booking, we may charge additional fees for extra time, additional staff, equipment or alternative arrangements required to complete the work, or we may refuse to carry out part or all of the service where it would be unsafe or unreasonable to proceed.

5. Customer Responsibilities

You are responsible for:

Ensuring that all goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed.

Disconnecting and preparing appliances, dismantling furniture where necessary, unless agreed otherwise.

Ensuring that all items to be moved can reasonably be transported through corridors, stairways, lifts and doorways.

Ensuring that nothing is left behind or incorrectly taken; you should check the premises before our team leaves.

Complying with any relevant laws or regulations relating to the goods and premises involved in the move.

We are not responsible for any loss or damage arising from your failure to fulfil these responsibilities.

6. Payments and Charges

6.1 Pricing

Our charges may be calculated on an hourly basis, a fixed price, or a combination of both, as set out in the quotation or booking confirmation. Additional charges may apply for long distances, out-of-hours work, congestion or toll charges, waiting times, additional staff, or unforeseen circumstances that increase the duration or complexity of the work.

6.2 Payment Terms

Unless agreed otherwise, payment is due either in advance or on completion of the service on the same day. We accept common forms of payment that will be specified at the time of booking. We reserve the right to request a deposit to secure your booking, which may be non-refundable depending on the cancellation terms set out below.

6.3 Overruns and Waiting Time

If the duration of the job exceeds the time estimated in the quotation due to factors beyond our control, including delays caused by you, building management, or third parties, additional time will be charged at our standard hourly rates or at the agreed rate.

6.4 Non-Payment

If you fail to pay any amount due, we reserve the right to withhold the release of goods until payment is received in full, to charge interest on overdue amounts at the statutory rate, and to recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Rescheduling

7.1 Cancellation by the Customer

If you need to cancel your booking, you must notify us as early as possible. The following cancellation charges may apply:

If you cancel more than 7 days before the scheduled date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

If you cancel between 7 days and 48 hours before the scheduled date, we may retain part or all of the deposit or charge a percentage of the quoted price to cover lost bookings and administrative costs.

If you cancel within 48 hours of the scheduled start time, we may charge up to 100 percent of the quoted price.

7.2 Rescheduling

Requests to reschedule are subject to availability. If you request to reschedule with less than 48 hours notice, we may treat this as a cancellation and apply the relevant charges, although we will make reasonable efforts to minimise any fees where possible.

7.3 Cancellation by Us

We may cancel or postpone the services due to reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or safety concerns. In such cases, we will notify you as soon as reasonably possible and either reschedule the service or provide a refund of any amounts paid for the affected booking. We will not be liable for any consequential or indirect losses arising from such cancellation.

8. Liability for Loss or Damage

8.1 Our Duty of Care

We will take reasonable care in handling and transporting your goods. However, our liability is limited as set out in this section. It is strongly recommended that you arrange appropriate insurance cover for your goods, especially high value or fragile items, if such cover is not already provided by us or by your existing insurance.

8.2 Exclusions of Liability

We will not be liable for:

Loss or damage arising from your failure to properly pack, secure, or protect items, unless packing services have been agreed and provided by us.

Loss or damage to fragile items such as glass, mirrors, ceramics, electronics or artwork where these were not properly packed in suitable materials.

Loss or damage caused by inherent defects, wear and tear, or pre-existing damage.

Loss or damage resulting from your instructions, where such instructions were given against our advice.

Indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity.

8.3 Limits on Liability

To the fullest extent permitted by law, our total liability for loss or damage to goods or property arising from a single event or series of connected events is limited to a reasonable amount proportionate to the price paid for the services, unless a higher limit is agreed in writing. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

8.4 Notifying Damage

You must inspect your goods and the premises as soon as reasonably possible after completion of the service. Any loss or damage that you believe is our responsibility must be reported to us in writing as soon as reasonably practicable, with reasonable evidence of the loss or damage. Delay in notification may affect our ability to properly investigate and resolve the matter.

9. Customer Property and Storage

We do not normally provide long-term storage. Where temporary storage is arranged as part of a removal, the terms, duration and charges will be confirmed with you in advance. You are responsible for ensuring that any storage arrangements meet your needs and that appropriate insurance is in place. We accept no liability for loss of or damage to goods stored with third parties.

10. Waste, Disposal and Environmental Regulations

10.1 General Waste

We are primarily a removal and transport service and are not a general waste disposal operator. We cannot remove or dispose of household or commercial waste in breach of UK waste and environmental regulations. Where we agree to remove items that are destined for disposal, we will only do so in compliance with applicable laws.

10.2 Prohibited Items

We will not remove or transport hazardous waste, chemicals, asbestos, medical waste, flammable substances or any other materials that are restricted or regulated without the appropriate licences and facilities. You are responsible for ensuring that any items presented for removal are lawful and safe to transport.

10.3 Licensed Disposal

Where disposal services are requested, any associated charges will be agreed in advance based on the type and volume of items. Disposal will be carried out only at authorised facilities, and you may be required to provide information about the nature of the items to comply with waste regulations. Misrepresentation of waste or prohibited items may result in additional charges and potential refusal of service.

11. Delays and Events Beyond Our Control

We will make reasonable efforts to carry out the services at the agreed time and within the estimated duration. However, we are not liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to traffic conditions, accidents, road closures, severe weather, strikes or industrial disputes, acts of government, or other unforeseen circumstances.

12. Complaints and Dispute Resolution

If you have a complaint about any aspect of our services, you should inform us as soon as possible so that we have an opportunity to resolve the matter. We may ask you to provide details in writing, together with any supporting evidence. We will investigate your complaint and aim to respond within a reasonable period of time. Both parties agree to act in good faith to resolve any disputes arising from these Terms or the provision of the services.

13. Personal Data and Privacy

We will collect and use certain personal information about you in order to provide the services, manage bookings, and process payments. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. Your data will only be used for legitimate business purposes and will not be shared with third parties except where necessary to deliver the services, comply with legal obligations, or where you have given your consent.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services.

15. Amendments and Severability

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with any quotation or booking confirmation provided to you, constitute the entire agreement between you and Man and a Van Harrow in relation to the provision of the services. No other terms, whether implied by trade, custom, practice or course of dealing, shall apply.

By placing a booking for our services, you confirm that you have read, understood and agree to these Terms and Conditions.